Get in touch.
Quotes, partnerships, press, careers. We answer within one business day.
What can we help with?
Pick the right desk to skip the routing queue.
Storm in your city right now?
Existing customers: call the national line and we’ll get your local crew on the route. New bookings during an active storm are subject to crew availability in your city.
Call 888-471-SNOWOne national line. Local crews in 80+ cities.
snow.ca operates one national line — 888-471-SNOW. Your call is handled by the team that books your local crew. No regional extensions to memorize, no phone tree to navigate.
How to reach us
| Inquiry | Channel |
|---|---|
| Residential snow removal pricing | /quote |
| Commercial pricing | /quote or 888-471-SNOW |
| Larger portfolios, hospital, retail, condo | sales@snow.ca |
| Service issue on a completed visit | Reply to your service record email |
| Billing question | billing@snow.ca |
| Press / media | press@snow.ca |
| Careers | careers@snow.ca |
Hours
- Phone: 7 AM – 11 PM ET, 7 days during winter season (Nov – Apr)
- Email: replies within one business day on non-storm inquiries; most arrive within 4 hours
- During an active storm in your city: the line picks up faster on storm-event calls from existing customers
Questions, answered.
What is the snow.ca phone number?
888-471-SNOW (888-471-7669). One national line, 7 AM–11 PM ET, 7 days a week during winter season (November through April). During the off-season (May–October) the line runs 8 AM–6 PM ET Monday–Friday for sales, quotes, and existing-customer service. Emergency commercial dispatch for active contracts is 24/7 year-round on the same number, option 1. The line is staffed by real reps with access to local crew availability, route status, billing history, and current SLA on your contract — not chatbots, not an offshore call centre. For most pricing questions the online quote at /quote is faster than the phone (residential quotes return in under one business day, commercial quotes 1–2 days). Phone is best for storm-event escalations, multi-property procurement, and any conversation that needs the rep to look up your specific service history.
Can I contact snow.ca in French?
Oui — toutes les voies de communication snow.ca opèrent en français. Le bureau du Québec (poste 2 sur le 888-471-SNOW) est doté d'équipes de répartition bilingues basées à Montréal et à Québec, 7 h à 23 h HE pendant la saison hivernale (novembre à avril), et 24/7 pour la répartition d'urgence commerciale. Les courriels en français reçoivent une réponse dans un jour ouvrable de la part d'un représentant francophone, pas d'une traduction automatique. Le portail snow.ca est entièrement bilingue avec adresse /fr : contrats, factures, rapports de preuves photo, certificats d'assurance, et historique de service sont tous disponibles en français. Les équipes terrain dans les villes du Québec (Montréal, Québec, Laval, Gatineau, Sherbrooke, Saguenay, Trois-Rivières) opèrent en français première langue avec terminologie locale maîtrisée.
How fast does snow.ca respond to a non-storm email?
One business day on all non-storm email channels (sales@, press@, careers@, billing@snow.ca). Most replies arrive within 4 hours of receipt during business hours (8 AM–6 PM ET, Monday through Friday). For weekend non-emergency inquiries received Friday after 6 PM or over the weekend, response is delivered by Monday morning. Storm-event escalations from existing commercial customers bypass the email queue entirely — reply to your most recent service-record email and the message routes directly to the operations team for your city with same-day turnaround during the active storm window. Tender-response emails (sales@ on a posted public-sector procurement) are answered within the response window posted on the originating procurement portal (MERX, SEAO, BC Bid, SaskTenders) regardless of weekend timing.
How do I escalate a service issue?
Reply directly to the service-record email from your most recent visit — it routes to the operations team for your city, not to a generic support queue. The operations lead has full access to the GPS track, photo proof, salt-application log, and crew identity for the disputed visit, and answers with the audit-grade record within one business day. If the issue is unresolved after that exchange, the email thread auto-escalates to the regional operations director (Eastern Canada from Montréal, Central from Toronto, Prairie from Calgary, Western from Vancouver, Atlantic from Halifax) with a 48-hour response SLA. For active-storm service failures (no-show, missed SLA, unsafe operation), call 888-471-SNOW option 1 — dispatch routes the call to a duty supervisor immediately. Most service issues resolve within 7 days. The snow.ca contract renewal rate is 91 % across 5+ seasons — mid-season cancellations are rare and almost always resolve into renegotiated scope rather than termination.
Does snow.ca have careers / jobs?
Yes — snow.ca hires full-time and seasonal operators, dispatchers, and fleet mechanics across all 80+ Canadian cities. Operator positions typically require provincial Skid-Steer Operator certification (CSE / WSIB-recognised in Ontario, ASP-certified in Québec, equivalent in other provinces) or willingness to certify on-the-job within 60 days of hire. Commercial driver's licence (Class 1, 3, or AZ depending on truck class) is required for truck-mounted snow plow and tandem-axle hauling roles. A clean driving record (no at-fault accidents in the last 3 years, no major moving violations in the last 5) is mandatory across all routes. Compensation ranges $24–38/hour CAD plus storm-event premium pay; full-time positions include health benefits, RRSP match, and equipment-injury coverage on top of standard WCB. Apply at careers@snow.ca with your resume and city of interest — the regional ops manager replies within 5 business days.